Question 1

What is mediation?

Accepted Answer

Mediation is a structured, voluntary process in which a neutral third party helps disputing parties communicate and negotiate towards a mutually agreed resolution. Unlike litigation, it is confidential, flexible, and focused on preserving relationships.

Question 2

What is shuttle mediation?

Accepted Answer

Shuttle mediation is a form of mediation where the mediator moves between parties who remain in separate spaces rather than meeting face to face. It is used when direct communication would be too difficult or counterproductive — for example, in high-conflict situations or where there is a significant power imbalance. Even Ground's mediators are experienced in shuttle processes and will recommend this approach when it best serves the parties.

Question 3

What is a facilitated discussion?

Accepted Answer

A facilitated discussion is a structured conversation guided by a neutral facilitator to help a group explore a topic, work through differences, or reach a shared understanding. Unlike mediation — which focuses on resolving a specific dispute — facilitated discussions are broader in scope and well suited to team alignment, stakeholder consultation, and sensitive organisational conversations.

Question 4

What is conflict coaching?

Accepted Answer

Conflict coaching is a one-on-one process that helps an individual develop the skills, clarity, and confidence to navigate a conflict situation themselves. It is useful when someone wants to manage an ongoing situation, prepare for a difficult conversation, or build their capacity to handle conflict independently. Even Ground works with each person to understand their specific circumstances and equip them with practical tools for moving forward.

Question 5

What is workplace culture guidance and uplift?

Accepted Answer

Workplace culture guidance and uplift involves working with organisations to identify and address the cultural factors that contribute to conflict, dysfunction, or disengagement. Even Ground helps leaders and teams understand their current culture, identify areas for improvement, and build practical frameworks for a healthier, more productive workplace — investing proactively in culture before conflict escalates.

Question 6

Is mediation confidential?

Accepted Answer

Yes. All processes at Even Ground are entirely confidential. Information shared during a session cannot be used in legal proceedings and can only be shared outside the process with the consent of all parties or as required by law. This allows all parties to speak openly and work constructively towards a resolution.

Question 7

How long does the process take?

Accepted Answer

Duration varies depending on the complexity of the matter. A single mediation session typically runs three to six hours. Some matters require multiple sessions, while coaching and facilitation engagements are scoped individually. Even Ground designs every process to suit the specific situation.

Question 8

Do I need a lawyer?

Accepted Answer

Legal representation is not required and lawyers are not typically present during sessions. Parties are welcome to consult a lawyer before or after. Even Ground's mediators are experienced professionals who guide the process impartially, ensuring every voice is heard.

Question 9

Does Even Ground tailor its approach to each client?

Accepted Answer

Always. Even Ground does not apply rigid templates. Before any engagement, we take the time to understand your specific circumstances, goals, and constraints — then design a process around them. Our aim extends beyond resolving the immediate issue. We work with clients to equip individuals and organisations with the insight, skills, and frameworks to handle future challenges more effectively. Every engagement is purposefully designed from the first conversation through to the outcome.

Question 10

What areas does Even Ground service?

Accepted Answer

Even Ground is based in Brisbane, Queensland, and works with clients across Australia. Sessions can be conducted in person or via secure online platforms.

The Even Ground perspective.

If you're too busy to say hello, you're too busy to lead